Policies & FAQs

Cancellation Policy

To reserve a future appointment, a credit card is required.

Same-day cancellations or no-shows will be charged the full cost of the booked service.
Appointments canceled or rescheduled within 24 hours will be charged 50 percent of the service cost.

This policy helps us protect our team’s time and ensure availability for other guests.

Service Adjustment Policy

If you’re not completely satisfied with your haircut or color, we’re happy to make it right.

Please contact us within 7 days of your original appointment.
Adjustments are complimentary and scheduled with the original stylist whenever possible.
Adjustments are designed to fine-tune the original service, not to revise the agreed-upon look.

Refunds are not offered, but our goal is to ensure you love your hair

Product Return Policy

We gladly accept returns on gently used or unopened products within 60 days of purchase.

Exclusions include:

Clearance or final sale items
Brushes, tools, and accessories
Gift cards

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

THESE ARE PLACEHOLDER FAQS

How can I place an order?

To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.

Do you offer international shipping?

Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.

Still have a question?

If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!

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